Terms and conditions

Our Commitment

These terms and conditions apply to all orders for delivery to the UK. Placing an order constitutes your acceptance thereof. Despatch of the products by us constitutes acceptance of the order by us and the commencement of our contract to supply. Your contract for supply is with Mr nurseries). Your statutory rights are not affected by any of these terms.Mr Nurseries is committed to supplying high quality product. In accordance with the established custom of the trade, Mrnurseries will in no case be liable for more than the actual amount paid for a particular item.

Availability

We will endeavour only to offer products which we expect to have in stock and available for ordering, but all items are subject to availability due to the seasonal nature of the product. Should any varieties become unavailable we will contact you to arrange a suitable alternative or arrange a refund. Should a specific variety not be available at the time of dispatch, we will send you product at a later date, no longer than 4 weeks after your allocated dispatch date. Any additional postage charge will be covered by us.

Delivery

For plants, bulbs, fruit and potatoes approximate delivery dates are detailed on their product page and on order acknowledgements. While we will do our very best to make delivery within this time frame, weather conditions and natural light levels can affect plant growth rates and therefore may cause delivery dates to vary. It is also possible that plants may be dispatched earlier than indicated but we will email you to advise providing an email has been supplied to us.Most seed orders are shipped within 1 working day of receipt of order.

Special Conditions for Certain Items

Plants

We will ship your plants to you at the best time for planting. The sooner you can plant them after arrival, the more successful you will be. We recommend that you prepare your soil, planting beds or patio containers ahead of time so you are ready to plant, or pot on when your order arrives. Please ensure that you open the packaging immediately upon receipt, and carefully read through the instruction leaflet provided.

It is not uncommon for some discolouration of the foliage to take place while the plants are contained in the dark during transit, but rest assured that the plants will return to their normal, healthy colour within a few days. Similarly, if on opening the package the plants appear ‘limp’, simply stand them in water and they will soon revive. If after a couple of days the plants do not perk up, please bring the problem to our attention.

We promise to supply you with healthy products. We only ask you to plant them according to the growing instructions provided to enable you to get the best possible performance from them.

Delivery Charges

All such delivery charges are shown separately and added automatically to your shopping basket. Special conditions apply to certain postcodes and product types. 

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order at any time up to 14 days after receipt. If you wish to cancel an order please contact us by emailing sales@mrnurseries.co.uk within 7 working days after receipt. You must take reasonable care of the goods whilst in your possession and they must be returned to us, promptly, at your cost. We can arrange collection of larger items, but you will be charged for this service at cost. We reserve the right to cancel any order. 

Payment

We accept Visa and Mastercard via third party service providers. If you wish to pay by cheque please post your order to us. Please note orders will only be dispatched once full payment has been received and funds cleared.

Prices

Prices reflect the latest prices for all products. However, we reserve the right to change prices at any time.

If, in error, a product(s) has been priced inaccurately, will not be liable to supply that item(s) to you at the inaccurate price. In such circumstances, we will notify you of the correct price and ask you to confirm or decline your order for the item(s) in question.

Copyright

All rights, including copyright, in the content of our and web pages and literature are owned or controlled by us. In accessing our web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium) transmit, show or play in public, adapt or change in any way the content of our web pages for any other purpose without our prior written permission.

Third Party Information

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for our products are those stated within our website. We will not be bound to prices quoted by shopping directories or other media.

Contacting Us

You can contact us by email sales@mrnurseries.co.uk  

100% Customer Satisfaction

We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email within 48 hours of arrival and enclose a picture. We will then contact you to advise further. 

We cannot accept responsibility for items that fail to grow due to extreme weather conditions, over or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied